Due to the nature of digital products (ie. they cannot be returned in the same way that a physical product can), Spark ESL does not offer refunds. It is your responsibility to determine if the product is right for you and/or your students prior to purchasing. If you have any questions about a resource, please reach out prior to making a purchase so that you can make a fully informed decision.
In the unlikely event that a complication arises with your order or you are not fully satisfied with your purchase, please contact me directly at firstname.lastname@example.org and together we will work out the best solution for you.